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Your privacy is important to RGS Energy, its subsidiaries, and affiliates (collectively, “RGS”, “we”, or “us”). This Privacy Policy is designed to information to help Users understand RGS’s practices with regard to the personal information collected to assist in providing RGS’s services to its Users. Please see the Definitions and Legal References section at the end of the Policy for the definitions of certain terms.

By using the www.RGSEnergy.com site, you, the User, represent that you agree with RGS’s Privacy Policy and its Terms of Use. If you do not agree with any one of or both of these policies, please do not use any of the RGS sites. Please note this Policy applies to information collected on this site. It does not apply to information collected by RGS offline or by any website operated by a third party that is accessible via a link from the site.

Data Controller and Owner

RGS is the Data Controller and Owner referred to in this Privacy Policy. Comments or questions regarding this Privacy Policy should be directed to:

Real Goods Solar, Inc. d/b/a RGS Energy
833 W. South Boulder Rd.
Louisville, CO 80027

Types of Data Collected

Among the types of Data that this Application collects, by itself or through third parties, are Cookie and Usage Data.

Other Data collected may be described in other sections of this Privacy Policy or by dedicated explanation text contextually with the Data collection.

The Data may be freely provided by the User or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Data may make it impossible for this Application to provide its services.

Users are responsible for any Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.


Methods of Processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent accidental or unauthorized loss, access, use, disclosure, modification, or destruction of the Data. While we strive to protect User’s personal information, we cannot ensure the security of the information Users transmit to us, so we urge you to take every precaution to protect personal data while on the Internet, including but not limited to changing passwords often, using passwords containing a combination of letters and numbers, keeping passwords confidential, and making certain that to use a secure browser. Products and services are available from third parties that can help give Users privacy protection while navigating the Web.

Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary or desired, as “Data Processors” by us. The updated list of these parties may be requested from the RGS at any time.

Unfortunately, the transmission of information via the internet is not completely secure. Although we undertake measures to protect User’s personal information, we cannot guarantee the security of personal information transmitted to the Application. Any transmission of personal information is at the User’s own risk. We are not responsible for the efforts of others to circumvent any privacy settings or security measures contained on the Application. If for any reason whatsoever you feel your user ID and/or password have become compromised, please make contact immediately.


The Data is processed at the RGS’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact us.

Retention Time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that we suspend or remove the data.

Use of the Collected Data

The Data concerning the User is collected to allow us to provide our services, as well as for the following purposes: analytics, access to third-party services’ accounts, interaction with external social networks and platforms, User database management, registration and authentication and remarketing and behavioral targeting. The Data used for each purpose is outlined in the specific sections of this document. In striving to serve Users, we sometimes shares User information with others so they may help us by providing services to us or by providing services on our behalf or jointly with us to Users. RGS does not sell personal information about Users to unrelated companies for their independent use.

From time to time, RGS may use Data for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change at some time in the future, the policy changes will be posted to our site to notify Users of these changes and provide them with the ability to opt out of these new uses. If you are concerned about how your information is used, you should revisit the site periodically. Personal Data will only be disclosed as permitted or required by law.

Disclosure of Data

We may disclose aggregated information about our Users and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our affiliated companies;
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; and
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the RGS’s assets, in which personal information held by RGS about our site Users is among the assets transferred.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this Application in a manner that is consistent with this Privacy Policy.

Detailed Information on the Processing of Data

Data is collected for the following purposes and using the following services:

  • Access to third party services’ accounts
  • Analytics
  • Interaction with external social networks and platforms

These services allow interaction with social networks or other external platforms directly from the pages of this Application.

The interaction and information obtained by this Application are always subject to the User’s privacy settings for each social network. RGS does not control third party links or how they collect and use personal information. If you have any questions about how third parties may protect your personal information, you should contact those third parties directly.

If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook “Like” Button and Social Widgets (Facebook, Inc.)

The Facebook “Like” button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Data collected: Cookie and Usage data.

Place of processing: USA – Privacy Policy

  • Registration and authentication

By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.

Depending on what is described below, third parties may provide registration and authentication services.

In this case, this Application will be able to access some Data, stored by these third party services, for registration or identification purposes.

WordPress.com Single Sign On (Automatic Inc.)

WordPress.com Single Sign On is a registration and authentication service provided by Automatic Inc. and is connected to the WordPress.com network.

Data collected: Various types of Data as specified in the privacy policy of the service.

Place of processing: USA – Privacy Policy

Twitter OAuth (Twitter, Inc.)

Twitter OAuth is a registration and authentication service provided by Twitter, Inc. and is connected to the Twitter social network.

Data collected: Various types of Data as specified in the privacy policy of the service.

Place of processing: USA – Privacy Policy

  • Remarketing and Behavioral Targeting
  • These services allow this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User.

    This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

    Twitter Remarketing (Twitter, Inc.)

    Twitter Remarketing is a Remarketing and Behavioral Targeting service provided by Twitter, Inc. that connects the activity of this Application with the Twitter advertising network.

    Data collected: Cookie and Usage data.

    Place of processing: USA – Privacy PolicyOpt Out

    Remarketing through Google Analytics for Display Advertising (Google Inc.)

    Google Analytics for Display Advertising is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.

    Data collected: Cookie and Usage data.

    Place of processing: USA – Privacy PolicyOpt Out

    • User Database Management

    These services allow the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Data may also be matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving this Application.

    Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application. In addition, Owner may use a mailing address or phone number provided by Users for a variety of business-related reasons. Owner may send periodic mailings to Users or make telephone calls to inform those Users who have provided a mailing address or telephone number of new products, services or events. If you do not wish to receive such calls or mailings, you may request to be removed from the contact list by contacting Owner through the information at the beginning of this document.

    Salesforce Sales Cloud (Salesforce.com, Inc.)

    Salesforce Sales Cloud is a User database management service provided by Salesforce.com, Inc.

    Data collected: Various types of Data as specified in the privacy policy of the service.

    Place of processing: USA – Privacy Policy

    Pardot (Pardot LLC)

    Pardot is a User database management service provided by Pardot LLC.

    Data collected: Various types of Data as specified in the privacy policy of the service.

    Place of processing: USA – Privacy Policy

    Further information about Data

    • KeyVersion, Inc.

    KeyVersion is a nurturing and remarketing service provided by KeyVersion, Inc. Their collection and usage of data collected on the RGS Energy website may be found at http://keyversion.com/privacy-policy.html

    • Selling goods and services online

    The Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

    The Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

    Information about Cookies

    • Analytics

    Since the installation of third party Cookies and other tracking systems through the services used within this Application cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, consult the privacy policy for the respective third party services listed in this document.


    Legal Action

    The User’s Data may be used for legal purposes by the RGS, in court or in the stages leading to possible legal action arising from improper use of this Application or the related services, in the event of a dispute, or in response to legal process, law enforcement inquiries, abuse of the site, or violations of the Terms of Use policy.

    The User declares it is aware that the RGS may be required to reveal Data upon request of public authorities.

    Additional Information about User’s Personal Data

    In addition to the information contained in this Privacy Policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Data upon request.

    System Logs and Maintenance

    For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (system logs) or other Data (such as IP Address) used for this purpose.

    Information Not Contained in this Policy

    More details concerning the collection or processing of Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

    The Rights of Users

    Users have the right, at any time, to know whether their Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. Requests to change information the Data Controller believes would violate any law or legal requirement or cause the information to be incorrect may not be accommodated.

    This Application does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

    • California Privacy Rights
    • California Civil Code Section § 1798.83 permits Users that are California residents to request certain information regarding the disclosure of personal information to third parties for direct marketing purposes. To make such a request, please see the contact information at the beginning of this document.

    • Other States Rights
    • Users may have privacy rights under applicable state law(s) in addition to those outlined in this Privacy Policy.

    • Children

    The site is intended to be used by adults only and not directed towards children under the age of eighteen. Accordingly, RGS does not intend to collect personal information from anyone known to be under the age of eighteen. If you believe that RGS has collected personal information from children under the age of eighteen, please notify RGS immediately so that steps may be taken to eliminate such information.

    Changes to this Privacy Policy

    The Data Controller reserves the right to make changes to this privacy policy at any time without prior notice to Users other than by giving notice on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Alternatively, the Data Controller may choose to send a notice to the email address provided by the User; however, if the User does not provide the Data Controller with an email address, it will not be able to provide such notice. Users are responsible for ensuring the Data Controller has an up-to-date, active, and deliverable email address for the User and for periodically visiting this page to check for updates to the Privacy Policy. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Data. Unless stated otherwise, the then-current privacy policy applies to all Data the Data Controller has about Users.

    Information about this Privacy Policy

    The Data Controller is responsible for this Privacy Policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda’s servers.



    The hardware or software tool by which the Data of the User is collected.


    Small pieces of data stored in the User’s device. Users may refuse to accept browser cookies by activating the appropriate setting on their browser. However, if a User selects this setting he or she may be unable to access certain parts of the site. Unless a User has adjusted his/her browser setting so that it will refuse cookies, his/her computer will receive cookies when he/she directs his/her browser to our Website.


    Any information contained in Personal Data, Usage Data, or other data collected by use of the Application.

    Data Controller (or Owner):

    The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

    Data Processor (or Data Supervisor):

    The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Data in compliance with this privacy policy.

    Data Subject:

    The legal or natural person to whom the Data refers.

    Personal Data:

    Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title; birth date; gender; occupation; industry; personal interests; a personal identification number; and other information necessary or useful to provide a product or service the User requests.

    Usage Data:

    Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.


    The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Data refers.

    Legal information

    Notice to European Users: This privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

    This privacy policy relates solely to this Application.

    Latest update: July 22, 2015


    On some occasions upon entering a page associated with the site, Users may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with the User’s opinions, attitudes, interests, and more generally about your activities online. It is important that the User answer these surveys and questionnaires accurately for they represent our only means to improve services offered through the site. Any personal information gathered from participation in questionnaires or surveys through the site will not be kept unless the User agrees to provide that information.


    Owner may send Users emails from time to time to provide them with energy-saving ideas and other useful information, updates regarding services, and special offers (whether available directly from RGS or from one or more of our business partners). Likewise, Owner may from time to time call the phone number associated with a User’s account.
    However, Owner does not and will not at any time request any of the following information via email or through any telephone call initiated by Owner:

    • User’s account user ID
    • User’s account password
    • User’s social security number
    • User’s credit card and/or bank information

    Likewise, Owner will never send you an unsolicited email containing a link to the log in page for the site. If you receive an email or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an email urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a “phishing” attempt. In either case, you should bring the email to the attention of our security department by forwarding the email to: solar@rgsenergy.com.
    If RGS sends you an email requesting that you login to your account, it is strongly recommended that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.

    For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.


    In order to provide both current and potential customers with more options for contacting RGS, RGS has established Facebook and Twitter accounts. As these are public forums, Users should be aware that any personal information they choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the privacy policies and protections of those forums. RGS has no control over those forums and, thus, is not responsible for any personal information Users may choose to disclose through them. Users should also be aware that RGS will never disclose, or ask for Users to disclose, their non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums. RGS recommends that you not submit non-public, personally identifying information through these avenues. If there is a need for such information, RGS will provide you alternative communication methods.


    For Users interested in a lease offering by RGS’s affiliate, RGS Financing, Inc., personal information is collected from Users or others on User’s behalf, on RGS’s credit evaluation request and other forms, including identifying information such as name, address, telephone number, date of birth, Social Security Number, bank routing information, and credit related information such as the User’s outstanding mortgages. RGS may also receive information about the User from consumer reporting agencies such as credit history, rating, and capacity.



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